Terms of service

TERMS OF SERVICE

Applicable to: United Kingdom · United States · France Last updated: April 2026

1. Agreement to These Terms

Welcome to Lumestreet. These Terms of Service ("Terms") govern your access to and use of our website lumestreet.com, as well as any purchase you make through our store. By browsing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy — each of which forms part of this agreement.

If you do not agree with any part of these Terms, please refrain from using our website or making a purchase.

We may update these Terms from time to time to reflect changes in our practices or applicable law. The date at the top of this page will always indicate the most recent version. Continuing to use our website after any update constitutes your acceptance of the revised Terms.

2. About Lumestreet

Lumestreet is an online retail store offering exclusive and limited-edition products to customers in the United Kingdom, the United States, and France.

  • Store name: Lumestreet
  • Website: lumestreet.com
  • Email: support@lumestreet.com
  • Phone: +44 20 7123 4567
  • Mailing Address: DEWBERRY IT ANALYTICS LLC, 825 Eastern Bypass, Richmond, KY 40475, United States

Our store is built on Shopify, a secure and industry-leading e-commerce platform that enables us to process your orders and payments reliably.

3. Eligibility

By using lumestreet.com, you confirm that:

  • You are at least 18 years of age, or the legal age of majority in your country or region
  • You have full legal capacity to enter into a binding agreement
  • You are not prohibited from purchasing our products under any law applicable to you
  • You will use our website only for lawful purposes and in accordance with these Terms

If you are under 18, you may only use our website under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

4. Account Registration

Certain features of our website may require you to register an account. If you choose to do so, you agree to:

  • Provide accurate, truthful, and up-to-date information at the time of registration and at all times thereafter
  • Keep your login credentials private and not share them with anyone
  • Take full responsibility for all activity that takes place under your account
  • Notify us immediately at support@lumestreet.com if you suspect any unauthorised use of your account

We reserve the right to suspend or permanently close any account that we reasonably believe has been used fraudulently, abusively, or in breach of these Terms.

5. Products and Availability

Our product catalogue is updated regularly. We reserve the right to modify, limit, or discontinue any product at any time and without prior notice. Product images displayed on our website are for illustrative purposes and may not perfectly replicate the final item in terms of colour or texture due to screen display variations.

We make every reasonable effort to ensure that product descriptions, specifications, and pricing are accurate. However, in the event of an error, we reserve the right to correct it. If an error affects an order you have already placed, we will contact you before proceeding and offer you the option to confirm or cancel your order.

6. Pricing and Payment

All prices are displayed in the currency applicable to your region and are subject to change without notice. Prices shown on product pages do not include shipping costs or any applicable taxes and duties, which will be calculated and presented clearly at checkout before you confirm your order.

By completing a purchase, you authorise Lumestreet to charge the full amount — including the product price, shipping, and any applicable taxes — to your chosen payment method.

We accept major credit and debit cards and other payment methods made available at checkout. All transactions are processed securely through our payment providers. Lumestreet does not store your full card details at any point.

If a payment is declined or cannot be processed, your order will not be fulfilled. Please contact your payment provider or reach out to us at support@lumestreet.com for assistance.

7. Orders and Order Confirmation

Submitting an order on lumestreet.com constitutes an offer to purchase. Your order is only confirmed once you receive an order confirmation email from us. We reserve the right to decline, cancel, or restrict any order at our discretion, including in cases involving:

  • Pricing or product description errors
  • Suspected fraudulent or abusive activity
  • Stock unavailability identified after payment
  • Failure to meet eligibility requirements

Should we cancel your order after payment has been taken, a full refund will be issued to your original payment method within a reasonable timeframe.

8. Shipping and Delivery

We ship to the United Kingdom, the United States, and France. Orders are processed within 1 to 3 business days, and estimated delivery from the date of dispatch is 7 to 14 business days for all three destinations.

These are estimates and may vary due to customs clearance, carrier conditions, public holidays, or other factors outside our control. Full details are set out in our Shipping Policy, which forms part of these Terms.

9. Customs, Duties, and Taxes

International orders may be subject to import duties, customs inspections, and local taxes levied by the destination country. These charges are entirely the responsibility of the customer and are not included in the product price or shipping fee at checkout.

Lumestreet has no control over customs procedures and cannot predict their duration or cost. We strongly recommend that customers familiarise themselves with their country's import regulations before placing an order. If a parcel is refused or returned due to non-payment of duties, we are unable to issue a refund for the product or shipping costs.

10. Returns, Exchanges, and Refunds

All returns, exchanges, and refund requests are governed by our Refund Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms set out in that policy. Key provisions include:

  • Returns are accepted within 30 days of delivery for eligible items
  • Items must be returned unused, unworn, and in their original packaging
  • Order cancellations are accepted only before dispatch
  • Approved refunds are processed to the original payment method within 5 to 10 business days

Please consult our Refund Policy for complete details.

11. Intellectual Property

All content published on lumestreet.com — including but not limited to text, images, logos, graphics, product descriptions, and visual design — is the property of Lumestreet or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or exploit any content from our website for commercial purposes without our prior written consent. Unauthorised use of our content may result in legal action.

12. Prohibited Uses

When using lumestreet.com, you agree not to:

  • Access or use our website for any unlawful, deceptive, or harmful purpose
  • Submit false, misleading, or fraudulent information at any point during registration or checkout
  • Attempt to gain unauthorised access to any part of our systems, servers, or databases
  • Deploy automated tools, bots, crawlers, or scrapers to extract data from our website
  • Engage in conduct that disrupts, damages, or places an unreasonable burden on our website infrastructure
  • Resell or commercially exploit products purchased from Lumestreet without our express written consent
  • Impersonate any individual or entity, or misrepresent your identity or affiliation

We reserve the right to restrict or permanently revoke your access to our website if we determine, at our sole discretion, that you have violated any of the above.

13. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Lumestreet makes no warranties of any kind — express, implied, or statutory — including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our website will be continuously available, error-free, or free from harmful components. We reserve the right to modify, suspend, or discontinue any part of the website at any time and without prior notice.

14. Limitation of Liability

To the maximum extent permitted by law, Lumestreet and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products — including but not limited to loss of profits, loss of data, or reputational harm.

In any event, our total liability to you for any claim arising from or related to these Terms or your use of our website shall not exceed the amount you paid for the specific order giving rise to that claim.

Nothing in these Terms limits or excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

15. Governing Law and Jurisdiction

United Kingdom

For customers based in the United Kingdom, these Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

United States

For customers based in the United States, these Terms are governed by applicable U.S. federal and state laws. Any disputes shall be resolved through binding arbitration or before a court of competent jurisdiction, as appropriate under applicable law.

France

For customers based in France, these Terms are governed by French law and applicable European Union regulations. Your statutory rights as a consumer under French law — including rights under the Code de la consommation and the EU Consumer Rights Directive — are not affected by these Terms. You also retain the right to refer disputes to the relevant consumer mediation authority (médiateur de la consommation) as required by French law.

16. Third-Party Links and Services

Our website may contain links to third-party websites or services for your convenience. Lumestreet has no control over and accepts no responsibility for the content, practices, or policies of any third-party site. We encourage you to review the terms and privacy policies of any external site you visit.

17. Indemnification

You agree to indemnify and hold harmless Lumestreet and its affiliates, directors, employees, and agents against any claims, damages, losses, or expenses — including reasonable legal fees — arising from your use of our website, your breach of these Terms, or your violation of any applicable law or third-party rights.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Lumestreet regarding your use of our website and supersede any prior agreements or understandings on the same subject matter.

20. Contact Us

Our customer support team is available Monday to Friday and will respond within 3 to 5 business days.

  • Website: lumestreet.com
  • Email: support@lumestreet.com
  • Phone: +44 20 7123 4567
  • Mailing Address: DEWBERRY IT ANALYTICS LLC, 825 Eastern Bypass, Richmond, KY 40475, United States

Lumestreet — lumestreet.com — support@lumestreet.com