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CONTACT US

We're Here to Help Last updated: April 2026

At Lumestreet, we believe that great service doesn't stop at checkout. Whether you have a question about your order, need help with a return, or simply want to know more about one of our products, our support team is ready to assist you.

Get in Touch
Store Name Lumestreet
Website lumestreet.com
Support Email support@lumestreet.com
Phone +44 20 7123 4567
Mailing Address DEWBERRY IT ANALYTICS LLC, 825 Eastern Bypass, Richmond, KY 40475, United States
Business Hours Monday – Friday
Response Time Within 3 to 5 business days
Markets Served United Kingdom · United States · France

How Can We Help You?

Our support team is available to assist with any of the following:

  • Order status and tracking — find out where your order is and when it is expected to arrive
  • Returns and exchanges — initiate a return or exchange within 30 days of delivery
  • Refunds — check the status or timeline of a refund
  • Damaged or incorrect items — report an issue with something you received
  • Order cancellations — cancel your order before it has been dispatched
  • Shipping questions — delivery timeframes, shipping costs, and customs information
  • Product questions — sizing, availability, and product details
  • Payment issues — problems at checkout or with your payment method
  • Privacy and data requests — request access to, correction of, or deletion of your personal data
  • Anything else — we are always happy to hear from you

How to Contact Us

To help us resolve your request as efficiently as possible, please include the following in your message:

  • Your full name
  • Your order number (if applicable)
  • A clear description of your question or issue
  • Photographs or video if your request relates to a damaged or incorrect item

Send your message to: support@lumestreet.com

We will respond within 3 to 5 business days and will keep you informed at every step.

Helpful Links

You may find the answer to your question in one of our policies before reaching out:

  • Shipping Policy — delivery timeframes, costs, and tracking information
  • Return & Refund Policy — return window, eligibility conditions, and refund process
  • Privacy Policy — how we collect, use, and protect your personal data
  • Terms of Service — your rights and our responsibilities
  • Legal Notice — legal information about the operation of this website

Lumestreet — lumestreet.com — support@lumestreet.com